Refund Policy
Last updated: 23 September 2026
In short: the Program Zero membership fee (₹5,999) is non-refundable once paid. We don't offer full refunds, partial refunds or a cooling-off period, whether you attend every class or none. Please read this page and the curriculum before you pay.
Why there are no refunds
The fee is deliberately low for an 18-month live programme. Each seat is planned before the batch starts, including mentor time, class sizes and project reviews, so a seat that is later refunded can't be offered to someone else. We would rather show you the complete curriculum, schedule and rules up front than offer a refund later.
What is not refunded
- Changing your mind after paying, or deciding the programme isn't right for you.
- Missing classes, tests or projects for any reason. Recordings are provided so you can catch up.
- Not passing a quarterly test or retest.
- Your own internet, device or scheduling problems.
- Your account being suspended for breaking the Terms of Use.
The only cases where we return money
These aren't exceptions to the no-refund rule. In each case you didn't receive what you paid for:
- Duplicate payment: if you're charged more than once for the same membership, we refund the extra charge in full.
- Failed payment: if money is debited but the payment fails and your membership isn't activated, the amount is refunded to your original payment method.
- Batch cancelled by us: if Ninza Career Solutions cancels the batch before it starts and you don't move to another batch, we refund the full fee.
For these cases, email [email protected] with your registered email address and your payment or receipt number. Approved amounts go back to the original payment method through our payment gateway (Razorpay), usually within 5–7 working days of approval, depending on your bank.
Your rights under Indian law
Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other applicable Indian law.
Questions or complaints
Contact our Grievance Officer at [email protected] or +91 90888 39993 (Ninza Career Solutions Pvt. Ltd., Park Street, Kolkata, West Bengal, Bharat, 700016). We acknowledge complaints within 48 hours and aim to resolve them within one month.
Questions
Refund questions
Can I get a refund of the Program Zero membership fee?
No. The ₹5,999 membership fee is non-refundable once paid, including partial refunds and cooling-off periods.
What if I was charged twice?
A duplicate charge for the same membership is refunded in full. Email us with both payment IDs.
What if my payment failed but money was debited?
If a payment fails and your membership is not activated, the amount goes back to your original payment method, usually within 5–7 working days depending on your bank.
What happens if the batch is cancelled?
If Ninza Career Solutions cancels the batch before it starts and you do not move to another batch, the full fee is refunded.